Mandarin Oriental Launches MO•RE Sustainability Platform

Mandarin Oriental has launched MO•RE, a new sustainability platform designed to place resilience, reconnection, and regeneration at the center of its business strategy, hotel operations, and guest experiences. The group announced the initiative as a step beyond compliance-led action, aiming to reshape luxury hospitality by integrating sustainability throughout its global portfolio.

The MO•RE platform builds on Mandarin Oriental’s progress toward its 2030 sustainability targets. Over the past 15 years, the group reports a reduction in Scope 1 and 2 carbon emissions by either 30 or 33 percent, according to company statements, and more than 80,000 hours contributed by colleagues through volunteering. The new program is intended to strengthen business resilience, connect guests and colleagues with nature and culture, and create lasting benefits for communities and ecosystems.

Laurent Kleitman, Group Chief Executive of Mandarin Oriental, described MO•RE as “a decisive step forward. It moves sustainability from the margins to the core of our business; strengthening resilience, improving operational performance and safeguarding the destinations that inspire our guests and define our hotels.” He added, “As we grow, MO•RE sets the direction for the business we want to build and the legacy we intend to leave.”

MO•RE is structured around three pillars: Resilience, Reconnection, and Regeneration. The Resilience pillar addresses the need to prepare hotels and their surroundings for the effects of climate change. This includes developing climate-risk profiles for each property, increasing transparency around Scope 3 emissions, and setting a clear plan to reduce emissions across the group’s hotels with the goal of reaching net zero by 2050.

Mandarin Oriental Singapore Hotel with geometric balconies and city view — Photo: CEphoto, Uwe Aranas / Wikimedia Commons, CC BY-SA 3.0 (cropped)

The Reconnection pillar is intended to bring nature, culture, and local experiences into the guest journey. Mandarin Oriental plans to do this through culinary and wellness programs, as well as initiatives such as a Biodiversity Kids Club and annual family events for staff. The company says these efforts are meant to make sustainable luxury something that guests and colleagues can experience directly, not just in operations but in daily life at the hotels.

Regeneration, the third pillar, is focused on supporting and restoring biodiversity, expanding access to vocational education and hospitality careers, and encouraging the work of artists and craftspeople. The company also plans to involve its ambassadors in charitable work and community support. These programs are designed to invest in the ecosystems, communities, and cultural heritage that surround each property.

Kandé Camara, Chief of Staff and Group Director of Sustainability, said MO•RE “aligns our business decisions with what guests increasingly value: distinctive places, deeper connections to destinations and hospitality that contributes to their future.” Camara also noted that the platform would be delivered through both global initiatives and programs tailored to each location, with the aim of making sustainability a central concern for the business and supporting the wellbeing of the places where Mandarin Oriental operates.

The group has stated that MO•RE will influence decisions at every stage of the hotel lifecycle, from investment and development to design, operations, and guest experience. Mandarin Oriental’s ambition is to achieve net-zero emissions across its properties by 2050, with MO•RE guiding the company’s approach to future growth and its impact on communities.

The company has cited its “pioneering spirit” as a driver for advancing sustainability in luxury hospitality, and says MO•RE is intended to move these efforts from the margins to the core of its business. The platform is also described as a shared commitment with partners and as something that should be a positive experience for guests.

The magazine has also looked at Mandarin Oriental’s expansion in Japan and the brand’s first Greek hotel.

Mandarin Oriental confirmed that MO•RE will guide decisions across all stages of the hotel lifecycle, from investment and development to design and guest experience. The company’s ambition is to achieve net-zero emissions across its properties by 2050, with MO•RE setting the direction for future growth and community impact.